© 2019 by Joust Sports

ORDER INFO

EVENT PICK UP

We strongly recommend competitors and spectators pre-order event merchandise and collect it from the merchandise van at the event.
This will not only save postage charges it will also ensure you don't miss out on your favourite design or size.

A limited amount of stock will be available for purchase at the event so pre-order to avoid disappointment.

SHIPPING POLICY

Alpine Rally Shop merchandise can be shipped anywhere in Australia. We offer flat fee shipping based on your location. Express shipping is available at additional cost.

 

Please keep in mind this is event based merchandise. The final production of your items will not occur until just before the
rally in early November.

What does this mean? It simply means deliveries for merchandise will not begin until late November for many items.

 

As an internet business, we realise shipping costs can sometimes turn a bargain into a somewhat less attractive purchase. As such, we have tried to find a solution that works fairly for both you and us. We want you guys to be happy with the products you order and shipping charges incurred in getting your order delivered.

 

We have standard shipping charges set into our website and we’ve tried to make these as fair as possible. However, sometimes it just doesn’t seem to add up. If that happens just drop us a line and we’ll be happy to recalculate your freight cost based on the time proven system of common sense. This way, you only pay for the
shipping cost actually incurred.

 

Joust Sports uses a combination of Australia Post and Couriers Please to handle its freight requirements. Please ensure someone will be at your shipping address during working hours to receive your order. Should your order be shipped via courier a signature will be
required as proof of delivery.

 

Generally speaking, small orders will be shipped via Australia Post and larger orders will be shipped via courier. Exact delivery times cannot be guaranteed due to variations in the destination.

Australian capital cities and suburbs, 2-3 days
Australian regional areas, 3-4 days
Australian remote locations, 5-7 days

​​RETURN & EXCHANGE POLICY​

100% satisfaction, "No Hassle" Guarantee.

We guarantee that you will be 100% satisfied with all of our products. If, for any reason, you are not satisfied with your purchase, return it in new or warrantable condition within 60 days and we will replace it or refund your purchase price (not including freight costs)...your choice. No hassle!

 

Customer pays the cost to return goods to us...we pay the cost to send your replacement back to you.

INTERNATIONAL ORDERS​​

Joust Sports services the Australian and New Zealand markets only. Unfortunately, we are unable to process international
orders outside this region.

 

Any customs, duty, tax and import charges incurred on New Zealand shipments are the responsibility of the buyer. Please ensure you are familiar with your local importation rules and charges
to avoid any unexpected costs.

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